Privacy Policy

Return policy

Your satisfaction is always our goal. If you are not completely satisfied with your purchase, is pleased to offer the highest standard of customer service. We accept returns for products within 7 days from delivery date. We guarantee money back on all acceptable returns.


1. Requests must be made within 7 business days of receipt of product(s). Please contact customer service to make a return request before you return the products.

2.  Items must be returned in original, same factory condition, unaltered, unworn, undamaged and with tags attached in original packaging.

3. Customers are responsible for the additional costs associated with return. After the return request has been authorized, please shipped back to the address we gave you. Please kindly send email about your order number and returned package number.


4. Returned merchandise will receive a minimum 30% restocking fee, depending on the condition of the item(s).

5. Any claims for damaged, defected, wrong, or missing items must be submitted within 7 days from delivery date. It must be accompanied by a photo displaying the evidence of the claim. All of these claims can range from 1 to 8 business days to be resolved after claim is submitted.

6. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment  account.

7. International or military installation (APO, FPO, MPO) returns, it must be made within 20 days from delivery date. You will be responsible for additional charges (handling, customs etc).


Refused Package / Undeliverable as Addressed (Return To Sender)

1. If you wish to have your order reshipped, there will be an additional payment needed for the cost of shipping.

2. Unwilling or unable to pay for shipping, package will be treated as a regular return. A 10% restocking fee will be applied and shipping cost are not refundable.


Ineligible Items for return

1. Clearance items, Special Sale items, Promotional items, Special Order items.

2. Any product that is opened, used, damaged by customers, missing pieces, and missing packaging materials.


Shipping Policy is offering FREE SHIPPING on any online purchase over $40 to the contiguous states.

Shipping Options
You can choose from a variety of domestic US shipping options for your order. There are Standard Shipping, 3-Day Shipping, 2-Day Shipping and Overnight Shipping.
And also, you can choose from a variety of shipping options for your order destined for Alaska, Hawaii, APO/FPO/DPO military addresses, and US Territories.

1. Shipping Rates

Please note that shipping rates are subject to change at any time. And all shipping costs include handling and may be subject to state tax. For international customers, the shipping price only includes the shipping and handling of your package. Any custom fees or duties and tides due by your country has to be paid directly to the carrier of your country.

2. Order Processing and Deadline

Order processing times are counted in business days (Monday through Friday, excluding national holidays) and usually take 1 business day.
3. Shipping Time-frames and Confirmation Emails

-Orders Shipped with USPS Priority Mail, UPS Ground, Fedex Home or Flat Rate Shipping can average 2-7 business days for arrival, within the 48 Continental US States.

-Orders Shipped with USPS Priority Mail International can average 6-10 business days and USPS Express Mail International can average 3-5 business days for arrival (pending normal customs clearance).

-Orders shipped with any of the UPS Express shipping options (Next Day Air, 2nd Day Air, 3-Day Select), will take the selected number of days for arrival.

4. Eligibility of Free Shipping

Free shipping offer is limited to UPS or USPS ground shipping only. Free shipping offer not valid for International orders, APO/FPO/DPO, HI, AK, PR, & US VI. Free shipping is determined by the merchandise total after discounts are applied.




These terms and conditions represent the final and complete agreement of the parties and no terms or conditions in any way modifying or changing the provisions stated herein shall be binding upon unless made in writing and signed and approved by an officer or other authorized person at No modification of any of these terms shall be modified by shipment of goods following receipt of Buyers purchase order, shipping request or similar forms containing printed terms and conditions additional to or in conflict with the terms herein. If any term, clause or provision is declared to held invalid by a court of competent jurisdiction, such declaration or holding shall not affect the validity of any other term, clause or provision herein contained.



By visiting, you agree that the laws of the state of Florida, United States, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and or its associates.



Since we only supply unprocessed virgin hair it comes in Natural Black. If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! (Recommended to be done by a professional stylist).

Refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color.


SUBSTITUTION reserves the right, without prior notification, to substitute an alternative product of like kind, quality and function. If the Buyer will not accept a substitute, the Buyer must specifically declare that no substitution is allowed when the buyer requests a quote, if such request for quote is made, or, if no request for quote was made, when placing an order with the .


Any dispute relating in any way to your visit to or to products you purchase through shall be submitted to confidential arbitration in Florida, United States, except that, to the extent you have in any manner violated or threatened to violate intellectual property rights, may seek injunctive or other appropriate relief in any state or federal court in the state of Florida, United States, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.




CREDIT CARDS accepts Credit Cards and Debit Cards.
The following can be used as payment: American Express, Discover, MasterCard and Visa.



PayPal is a quick, easy and secure way to shop without using your credit card at hundreds of great websites. You can simply link your bank account, debit, and credit cards to your PayPal Account. And it is Subject to credit approval.